---
id: "brynjolfsson-li-raymond-generative-ai-at-work-nber-w31161"
title: "Brynjolfsson, Li, Raymond: Generative AI at Work (NBER w31161)"
creator: null
creator_url: null
creator_x: null
url: "https://www.nber.org/papers/w31161"
level: "expert"
level_max: "expert"
category: "agents"
subcategory: "agent-design-patterns"
region: "unknown"
license: "unknown"
license_scope: "linked-resource"
access: "free"
models: []
source_date: null
date_added: "2026-10-18"
resource_kind: "learning_resource"
verification_basis: "supplier-inventory-v2.3"
access_evidence: "Supplier-approved free inventory; not independently verified by this site."
domain_top: "Business & professional applications"
domain_sub: "operations & support"
last_verified: "2026-10-18"
---

[Agents and harnesses](/agents/index.md)

# Brynjolfsson, Li, Raymond: Generative AI at Work (NBER w31161)

Creator not supplied; see original source.

[Read the original →](https://www.nber.org/papers/w31161)

NBER working paper w31161 Generative AI at Work, measuring productivity effects of an AI assistant on customer support agents.

Level: [Expert](/levels/index.md)
Models: 
Category: [Agents and harnesses](/agents/index.md)
Tags: [business-professional-applications](/tags/business-professional-applications/index.md), [operations-support](/tags/operations-support/index.md)
Source date: date not stated
Added: 2026-10-18
Last verified: 2026-10-18
Status: ok
Prerequisites: source
Subcategory: [agent design patterns](/agents/agent-design-patterns/index.md)
Region: unknown
Original language: en
Access: free
Resource reuse: unknown: Not supplied; no reuse grant asserted. [Facet definitions](/about/index.md#facets)
Verification basis: Supplier-reported live check; no independent HTTP verification by this site.
Access evidence: Supplier-approved free inventory; not independently verified by this site.
Source domain: Business & professional applications
Source subdomain: operations & support
Supplier region label: US

Summary in our own words. Rights remain with the original creator. [Credit and correction policy](/about/index.md#credit-policy).

[Plain-text Markdown copy](/agents/agent-design-patterns/brynjolfsson-li-raymond-generative-ai-at-work-nber-w31161/index.md)