--- id: "/business-professional-applications/operations-support/" title: "operations & support: 9 curated resources" url: "https://skillissue.dev/business-professional-applications/operations-support/" --- # operations & support: 9 curated resources operations & support [Beginner](/business-professional-applications/beginner/index.md) [Intermediate](/business-professional-applications/intermediate/index.md) [Advanced](/business-professional-applications/advanced/index.md) [Expert](/business-professional-applications/expert/index.md) 9 resources · page 1 of 1 - ### [Guidance for Demand Forecasting for Retail on AWS](/agents/agent-design-patterns/retail-inventory-demand-forecasting-guidance-for-retail-demand-forecasting-on-aw/index.md) by [aws-solutions-library-samples](https://github.com/aws-solutions-library-samples) AWS guidance repo: sample architecture for retail demand forecasting on AWS. entity repo US en - ### [EIOPA publishes Opinion on AI governance and risk management](/agents/agent-design-patterns/eiopa-opinion-on-ai-governance-and-risk-management-aug-2025/index.md) by [European Insurance and Occupational Pensions Authority (EIOPA)](https://www.eiopa.europa.eu/) EIOPA Opinion on AI governance and risk management for insurers, addressed to national supervisors. Beginner–Expert learning_resource guide EU en|mul - ### [US Chamber: Impact of Technology on Small Business Report 2024](/agents/agent-design-patterns/us-chamber-impact-of-technology-on-small-business-report-2024/index.md) by [U.S. Chamber of Commerce](https://uschamber.com/) US Chamber of Commerce Impact of Technology on U.S. Small Business report (2024), including AI adoption data. Beginner learning_resource paper US en - ### [New Study Reveals Nearly All U.S. Small Businesses Leverage AI-Enabled Tools (US Chamber of Commerce)](/agents/agent-design-patterns/us-chamber-nearly-all-us-small-businesses-use-ai-enabled-tools-2025/index.md) by [U.S. Chamber of Commerce](https://uschamber.com/) US Chamber of Commerce study (2025) on small businesses' use of AI-enabled tools. Beginner learning_resource paper US en - ### [Intercom blog](/agents/agent-design-patterns/customer-support/index.md) by [Intercom](https://www.intercom.com/) Intercom blog with articles and podcasts on customer service, AI agents and support automation. Intermediate learning_resource blog IE/US en - ### [Intercom Help: How to use Copilot](/agents/agent-design-patterns/customer-support-agent-assistance-how-to-use-copilot-verified-free-documentation/index.md) by [Intercom](https://www.intercom.com/) Intercom help article on using Copilot as an AI assistant for support agents in the Inbox. Intermediate learning_resource guide IE/US en - ### [Microsoft Adoption: Quickly draft job descriptions](/agents/agent-design-patterns/hr-job-description-development-quickly-draft-job-descriptions/index.md) by [Microsoft](https://www.microsoft.com/) Microsoft Adoption scenario on using Copilot to draft job descriptions in government HR. Intermediate learning_resource guide US en - ### [SHRM: using AI for employment purposes toolkit](/agents/agent-design-patterns/shrm-using-ai-for-employment-purposes-toolkit/index.md) by [SHRM](https://shrm.org/) SHRM toolkit on using AI in employment decisions and related legal and compliance issues for employers. Intermediate learning_resource guide US/India en - ### [Brynjolfsson, Li, Raymond: Generative AI at Work (NBER w31161)](/agents/agent-design-patterns/brynjolfsson-li-raymond-generative-ai-at-work-nber-w31161/index.md) by [Erik Brynjolfsson et al. (National Bureau of Economic Research)](https://www.nber.org/) NBER working paper w31161 Generative AI at Work, measuring productivity effects of an AI assistant on customer support agents. Expert learning_resource paper US en [Plain-text Markdown copy](/business-professional-applications/operations-support/index.md)