operations & support: 9 curated resources
operations & support
9 resources · page 1 of 1
Guidance for Demand Forecasting for Retail on AWS
by aws-solutions-library-samples
AWS guidance repo: sample architecture for retail demand forecasting on AWS.
EIOPA publishes Opinion on AI governance and risk management
by European Insurance and Occupational Pensions Authority (EIOPA)
EIOPA Opinion on AI governance and risk management for insurers, addressed to national supervisors.
US Chamber: Impact of Technology on Small Business Report 2024
US Chamber of Commerce Impact of Technology on U.S. Small Business report (2024), including AI adoption data.
New Study Reveals Nearly All U.S. Small Businesses Leverage AI-Enabled Tools (US Chamber of Commerce)
US Chamber of Commerce study (2025) on small businesses' use of AI-enabled tools.
Intercom blog
by Intercom
Intercom blog with articles and podcasts on customer service, AI agents and support automation.
Intercom Help: How to use Copilot
by Intercom
Intercom help article on using Copilot as an AI assistant for support agents in the Inbox.
Microsoft Adoption: Quickly draft job descriptions
by Microsoft
Microsoft Adoption scenario on using Copilot to draft job descriptions in government HR.
SHRM: using AI for employment purposes toolkit
by SHRM
SHRM toolkit on using AI in employment decisions and related legal and compliance issues for employers.
Brynjolfsson, Li, Raymond: Generative AI at Work (NBER w31161)
by Erik Brynjolfsson et al. (National Bureau of Economic Research)
NBER working paper w31161 Generative AI at Work, measuring productivity effects of an AI assistant on customer support agents.